Documentation

Set up your Custom Ticket Sidebar

What is a custom ticket sidebar?

The custom sidebar will display additional information from your own app within tickets.

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Set up your Endpoint

  1. You need to set up an endpoint in your application that accepts a POST request and returns a JSON with either one key named html and raw (escaped) HTML as the value, or you can just pass a JSON with your data, and we parse it automatically. Learn more about it here.

  2. Every POST request contains a JSON with the details of the ticket. You can see the request payload here.

Enable your Custom Sidebar

  1. Go to Settings → Integrations and click on "Manage Sidebar"

  2. Enter your Endpoint URL where you want to get the data from.

  3. Click on "Save"

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