Set up your Custom Ticket Sidebar

What is a custom ticket sidebar?

The custom sidebar will display additional information from your own app within tickets.


Set up your Endpoint

  1. You need to set up an endpoint in your application that accepts a POST request and returns a JSON with either one key named html and raw (escaped) HTML as the value, or you can just pass a JSON with your data, and we parse it automatically. Learn more about it here.

  2. Every POST request contains a JSON with the details of the ticket. You can see the request payload here.

Enable your Custom Sidebar

  1. Go to Settings → Integrations and click on "Manage Sidebar"

  2. Enter your Endpoint URL where you want to get the data from.

  3. Click on "Save"