Request Payload

Payload of the request sent from HelpSpace to your App

{
	"ticket": {
		"id": 37,
		"subject": "Need help with your application",
		"tags": [
			"Help Request"
		]
	},
	"from_contact": {
		"id": 30,
		"name": "John Doe",
		"value": "john.doe@test.com",
		"type": "email",
		"organization": {
			"id": 14,
			"name": "Smith Corp.",
			"domain": "smith.com"
		},
		"user": {
			"id": 2,
			"name": "John Doe",
			"contacts": [{
					"id": 30,
					"value": "john.doe@test.com",
					"type": "email"
				},
				{
					"id": 35,
					"value": "addtional.contact.email@test.com",
					"type": "email"
				}
			]
		}
	},
	"team": {
		"id": 1,
		"name": "Support"
	},
	"assigned_agent": {
		"id": 2,
		"name": "Peter Griffin",
		"email": "peter.griffin@test.com",
		"roles": [
			"agent"
		]
	},
	"viewing_agent": {
		"id": 4,
		"name": "Jane",
		"email": "jane.doe@test.com",
		"roles": [
			"admin"
		]
	},
	"channel": {
		"id": 1,
		"name": "Support",
		"value": "support@yourdomain.com",
		"type": "email"
	}
}