Request Payload
Payload of the request sent from HelpSpace to your App
{
"ticket": {
"id": 37,
"subject": "Need help with your application",
"tags": [
"Help Request"
]
},
"from_contact": {
"id": 30,
"name": "John Doe",
"value": "john.doe@test.com",
"type": "email",
"organization": [
"id" => 14,
"name" => "Smith Corp.",
"domain" => "smith.com",
],
"user" => [
"id" => 2,
"name": "John Doe",
"contacts" => [
[
"id" => 30
"value" => "john.doe@test.com"
"type" => "email"
],
[
"id" => 35
"value" => "addtional.contact.email@test.com"
"type" => "email"
]
]
]
},
"team": {
"id": 1,
"name": "Support"
},
"assigned_agent": {
"id": 2,
"name": "Peter Griffin",
"email": "peter.griffin@test.com",
"roles": [
"agent"
]
},
"viewing_agent": {
"id": 4,
"name": "Jane",
"email": "jane.doe@test.com",
"roles": [
"admin"
]
},
"channel": {
"id": 1,
"name": "Support",
"value": "support@yourdomain.com",
"type": "email"
}
}