Create Your First Zap

Add a trigger or action to setup your first Zapier automation

As an example we are going to create a Zap that sends you a Slack message whenever a new Ticket is created in your HelpSpace Workspace.

  1. First you need to login to your Zapier Account and create a new Zap.

  2. Then you need to select a Trigger. Search for HelpSpace and click on continue.


  1. Select a trigger that will start your automation.


  1. Select your previously added HelpSpace Account. (Go to Connect to Zapier if you don't see any accounts in there.)


  1. Select the section you want to watch for new tickets. They represent the same sections as you can see in your HelpSpace inbox.


  1. Now you can test your new trigger.


  1. If everything is working you can create the action that should run when the trigger get's triggered. We select Slack for now in order to send us a new message.


  1. Select a slack event. Choose "Send Direct Message" for now since we want to receive a new notification once a new ticket arrives.


  1. Select your connected Slack account.


  1. Now you can configure all the nitty gritty details of how the slack message should look like. You can leave most of this as it is, just enter a "Message Text" and select your name in the "To Username" dropdown field.


  1. That's about it! You can now test your Action.


  1. Last but not least you need to Turn on your new Zap.